All reservations must be guaranteed with a valid credit card.
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If I book through an intermediary, can the hotel give me my bill? We suggest you to ask for your bill directly where you made your reservation. I'm trying to make a reservation, and a message is displayed saying that the number of people cannot be accommodated in any of the available rooms. What does this mean? You have probably exceeded the maximum occupancy in the room category.
We recommend you add one more room or contact us directly at livechat rcdhotels. When your reservation is confirmed, the charge is automatic. Please verify the amount charged in your confirmation letter. When making a reservation, I am asked for personal information. How will it be used? The information you give us will only be used to guarantee and register your reservation, or to contact you if something unexpected comes up.
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If one of the minors is an infant less than 3 years old , can 2 adults and 3 minors under the age of 12 stay in the room? Only in the Signature Family Suite. What is the maximum number of rooms I can book?
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Nine rooms. I have completed my reservation. I have finished processing my reservation. What should I do now? Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for purposes of personal control.
Will I receive a confirmation of my reservation? Once your confirmation is displayed on your screen, you will receive a confirmation to the e-mail address you provided within 5 minutes. It will include cancellation policies. When will I receive my Limitless All-Inclusive? Can I use my Limitless All-Inclusive prior to arrival? Yes, you can pre book any activity you wish to use your Limitless All-Inclusive.
Just send an email to: toursinfo rcdhotels. Changing Your Reservation.
Will I ever sleep again?
My travel plans have changed. How can I cancel or change my reservation online? If I do not have Internet access and need to change or cancel my reservation, is there a phone number I can dial for assistance? To Cancel or modify your reservation, you can call in USA , elsewhere in the world If I cancel a reservation, do I have to pay any charges? Depends on your cancellation policy described in your confirmation letter. If your reservation was refundable or nonrefundable.
What kind of information and services can I receive from your Live Assistance? Our Live Assistance is here to help you with any doubts you have with your reservation process. Such as: problems in your reservation process, lack of availability, assistance with new reservations. I am trying to get Live Assistance online without success. Am I doing something wrong? Our chat executives can be offline at certain hours, however, you can leave us a message by clicking the chat icon and we will respond to your questions shortly. How can I send a comment or complaint concerning my reservation?
For personalized assistance in your reservation process please email us at: livechat rcdhotels. Can we request adjoining rooms? You can request adjoining rooms, however, it cannot be guaranteed since it is subject to availability upon arrival. Can I book groups on-line?
Ensuring Best Rate Guarantee. How can I know whether the rate shown on the website has the Best Rate Guarantee? We assure you that the rate displayed on our website is the lowest rate available for the selected dates. Should this not be the case, we will give you a room upgrade and we will honor the price you found.
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For further information, please see the policies of this guarantee. I found a lower rate at a travel agency, reservation center or other website not belonging to Hard Rock. How can I claim my discount? Please send your request to: bestrate rcdhotels. If I already sent my best rate claim, how can I check its status?
You should receive a response from one of our agents in two business days. Information About the Hotel. How can I know where the hotel is located? Does your hotel have Internet access?
Yes, the hotel has free Wi-Fi internet access throughout all common areas and rooms. We also have computers available at the lobby at no additional charge. Where can I find the phone and fax number of the hotel? The direct number of the hotel is: If you need assistance on reservations or an number you can find it HERE. Do you have activities for children in your hotels?
Do you have nanny services? Yes, please consult the Concierge desk. Do I need to bring an electrical adapter? We provide volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, so you may leave that out of your packing list. How much cash should I carry? If you are planning to travel off property for shopping and such, we recommend bring some cash along as some vendors do not accept credit cards or travelers checks. There are exchange bureaus at the lobby.
Most of the venues accept US dollars, but please note that you may receive change in the local currency.
Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort. Are beach towels provided by the resort? In addition to bath towels in your room, you can find beach towels in pool and beach areas at no extra cost. You can use as many as you like.
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Do you have a nightclub at your hotel? Oro Nightclub is the ultimate most exclusive nightclub. Additional admission fee is required. Are the pool chairs included? Yes, pool chairs and towels are included.
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If you want to elevate your lounging experience, you can rent out our Bali beds by reaching out to Vacation Planners at their desk by the lobby From am to pm. Do you have laundry service? Yes, laundry service is available at an extra cost. You can find the price list in your in-room handbook. Do you have a doctor on property?